Privacy Policy
At Roam Diani Safaris, we respect your privacy and are committed to protecting your personal information. When you contact us or make a booking, we may collect information such as your name, phone number, email address, passport details, dietary requirements, and relevant medical information where necessary to plan and provide your safari safely.
We use your information to process bookings, communicate with you, arrange transportation, accommodation and activities, provide customer support, and tailor your experience to your needs. Where permitted, we may also use your contact details to share relevant tour offers and travel information.
PROTECTING YOUR PERSONAL DATA
We only share your personal information with trusted service providers when necessary to deliver your booked services. We do not sell or rent your information to third parties. We take reasonable measures to protect your information and retain it only for as long as necessary to provide our services or meet legal requirements.
YOUR RIGHTS
If you have any questions, concerns, comments, requests, or complaints regarding our Privacy Policy or the way we handle your personal information, please contact us at phil@rdsafaris.com. We are happy to assist and will respond to your enquiry as soon as possible.
WHO WE ARE
At Roam Diani Safaris, we are committed to protecting your privacy while providing a safe, reliable, and enjoyable experience when you enquire, book, and travel with us. We maintain appropriate systems to keep your personal information accurate, secure, and accessible.
This Privacy Policy explains how we collect, process, use, and protect personal information from our clients, potential clients, website visitors, and other individuals who interact with our services. Please read this policy carefully to understand how we use your information.
PERSONAL INFORMATION WE COLLECT AND USE
We may collect personal information when you contact us, request information, make an enquiry, or book a safari or tour. This may include your name, phone number, email address, travel preferences, destination interests, booking details, and any other information you voluntarily provide.
1. Enquiries and Bookings
We use this information to respond to your enquiries, provide requested information, prepare personalised safari itineraries, process bookings, and communicate with you about your travel arrangements. We may also record your communication preferences and any special requests you make.
2. Communication and Business Purposes
When you contact us by phone, email, WhatsApp, or other communication channels, we may keep records of our conversations to provide better customer service, improve our services, train our staff, and respond to future enquiries or concerns. We may retain relevant information where necessary to meet legal or business requirements.
HOW WE SHARE PERSONAL INFORMATION
To provide and manage our safari and tour services effectively, Roam Diani Safaris may need to share your personal information with trusted third parties when necessary.
We may share relevant information with our local service providers and business partners, including hotels, tour guides, transport providers, activity operators, and other suppliers involved in arranging your trip. We may also share information with trusted technology and payment service providers where necessary to process bookings, payments, communications, and other services.
We only share the information required to provide the relevant service and expect our partners to handle your personal information securely and responsibly. We do not sell or rent your personal information to third parties.
SECURITY OF YOUR PERSONAL INFORMATION
Roam Diani Safaris takes the security of your personal information seriously. We use reasonable physical, technical, and organisational measures to protect your information from unauthorised access, use, alteration, disclosure, or loss. We regularly review these measures to maintain appropriate protection.
RETENTION OF PERSONAL INFORMATION
We retain your personal information only for as long as necessary to provide our services, manage bookings, meet legal obligations, resolve disputes, and maintain appropriate business records. Retention periods may vary depending on the type and purpose of the information.
YOUR RIGHTS
Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information. You may also request that we restrict certain processing of your information or object to its use in specific circumstances. To exercise your rights, contact us at phil@rdsafaris.com.
CHANGES TO OUR PRIVACY POLICY
Roam Diani Safaris may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be published on this page. We encourage you to review this policy periodically to stay informed about how we protect and use your personal information.
CONTACT AND COMPLAINTS
If you have any questions, concerns, comments, requests, or complaints about this Privacy Policy, our website, or how we handle your personal information, please contact us at phil@rdsafaris.com. We will review your concerns and respond as soon as reasonably possible.